Returns Policy

Net1on1 Wholesale and Dropship Returns Policy

At Net1on1, we are committed to providing high-quality products and reliable services to both wholesale and dropship customers. This policy outlines the terms and conditions that govern returns and should be read carefully before placing an order.

1. General Returns Policy

Net1on1 does not operate a “sale or return” policy for wholesale orders. All wholesale sales are final unless otherwise covered under the Faulty Goods section of this policy.

2. Unwanted Goods (Dropship Orders Only)

We only accept returns of unwanted goods for dropship orders. Wholesale orders are not eligible for unwanted goods returns under any circumstances.

For dropship orders, unwanted goods may be returned under the following conditions:

  • Condition of Goods: Items must be unused, in their original condition, and in original packaging (including shrink wrapping, seals, etc.), and in a re-sellable condition.
  • Time Frame: A return request must be submitted within 14 days of the customer receiving the goods.
  • Return Shipping: Goods must be returned at your own expense.

If we believe goods have been used, or if the above conditions are not met, we reserve the right to return the goods to you at your cost.

Important: Sealed items that have been opened are strictly non-refundable and non-exchangeable.

3. Faulty Goods

We provide a one-year product gaurantee on faulty goods from the date of purchase. To return faulty items, the following procedure applies:

  1. Video Evidence: A video must be provided clearly showing the fault. This should include:

    • Inserting batteries or charging the product.

    • Powering the product on and off.

    • Demonstrating the fault during operation.

  2. Notification: You must contact us before returning any items. Failure to notify us in advance may delay processing.

  3. Evaluation & Distributor Liaison:

    • Once the product and video are received, we will assess the fault.

    • In some cases, we may need to liaise with our distributors or manufacturers before confirming whether a replacement can be issued. This may extend the processing time, but we will keep you updated throughout.

  4. Outcome:

    • If confirmed faulty, we will offer a replacement.

    • If a replacement is not available, we will issue a refund or account credit.

    • If the item is returned as faulty but is found to be in working order, it will be returned to you at your expense (including shipping) and the original item cost will be recharged.

4. Non-Delivered Orders

If an order is marked as undelivered by the carrier, it will be treated as Unwanted Goods, and the following conditions will apply:

  • Restocking Fee: A 25% restocking fee may be applied.
  • Refund: A refund will be issued for the item(s) only, excluding shipping charges.
  • Reshipment: If you would like the item(s) resent, new shipping charges will apply

5. Handling Customer Returns (Dropship Clients)

As a Net1on1 customer, you are responsible for managing returns directly with your own customers. This includes creating and maintaining a business-to-consumer (B2C) returns policy that complies with local consumer laws and regulations.

Net1on1 does not accept or process returns directly from your customers.

6. Failure to Respond

If we contact you regarding a return and do not receive a response within a reasonable time frame, we reserve the right to dispose of the goods without further notice.

7. Credit Memos & Account Credits

Credit memos or credits applied to your account will remain valid for 6 months from the date of issue. Any unused credits will expire after this period.

8. B2B Transactions

As a business-to-business (B2B) supplier, our sales are governed by commercial trading laws and not consumer protection regulations.

  • There is no automatic right of return for goods purchased on a wholesale basis due to change of mind, overstock, or unmet product expectations.

  • By placing an order with Net1on1, you acknowledge and accept the terms outlined in this policy, which are made available both at checkout and on our website.

If you need to return an item, please contact us on customerservice@1on1wholesale.co.uk 

Please do not send an item back to us without prior confirmation, and please contact us to confirm the returns address. Shipping a return back to us without notification or to the wrong address can lead to a delay in processing your return.