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Returns Policy

Net1on1 Wholesale and Dropship Returns Policy

Net 1on1 does not operate a ‘sale or return’ policy on wholesale orders.

Net 1on1 will honour any reasonable returns policy you may have in place for your customers, but as a general guideline:

  •  Unwanted goods –  Any credit for goods returned to us as unwanted will be less a 25% restocking charge, subject to the following conditions:

         - The goods must be unused
         - The goods must be in their original condition & packaging (including shrink wrapping, seals etc)
         - The good must be received by us within 14 days from the day you receive your order

N.B. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

  • Faulty goods – We operate a one year returns policy for faulty goods. Please send the item back to us with a note stating the problem, the desired outcome (exchange or refund) and the order reference number for the original purchase. We will exchange the item for you, or credit your account if this is not possible.
  •  Please note that any credit memos or credit on your account will expire after 6 months of being issued.